Dial-A-Ride & Paratransit Service

Dial-A-Ride
The Sandusky Transit System (STS) Dial-A-Ride is a demand response, curb-to-curb, advance reservation, shared ride transportation service that is provided within Erie County. STS is open to the general public and vehicles are wheelchair accessible. 


There are no restrictions on the purpose or number of trips which may be taken. Riders are required to share the vehicle with other riders who are traveling at the same time in the same direction. 

The number of carry on items is limited to what the rider can comfortably carry. 

Fare: $5.00 for a one way trip throughout all of Erie County.
Hours of Operation: Monday-Saturday, 6:00am-10:00pm


Call 419.627.0740 to schedule a ride Monday-Friday, 8:00am-4:00pm


Paratransit
If you have a disability that prevents you from using the STS fixed-route service, Paratransit service will travel up to 3/4 mile one-way distance from an STS line. Paratransit service is available to qualified individuals who fill out application and are accessed by STS staff and healthcare professionals. 
Click here for the STS Paratransit Application or here to view the policies & procedures for ADA Paratransit Service

Hours of Operation: 7 Days/Week, 5:00am-12:00am


Call 419.627.0740 to schedule a ride Monday-Friday, 8:00am-4:00pm

Map of the Paratransit service area
Paratransit


Accessing Dial-A-Ride and Paratransit Service
  • Call 419.627.0740 to schedule your ride up to two weeks in advance.
  • Advance reservations are required.
  • Inform dispatch of any special needs such as a wheelchair, personal attendant, or a service animal.
  • Be ready 15 minutes before and after your scheduled ride. This is a pick-up ‘’window” of time. The driver will wait up to 5 minutes.
  • Cancellations must be received no later than two (2) hours before the scheduled pick-up time to avoid a late cancellation charge.
  • Riders who do not take a scheduled ride when the vehicle has arrived or is more than 5 minutes late will be charged for a no-show.
  • Three or more late cancellations or no-shows in a 30-day period will prompt a review that may result in a suspension of service for up to 30 days.