Effective Thursday, August 27, 2020, the City of Sandusky will resume water shut-offs to accounts with unpaid past due balances. Accounts in jeopardy of being disconnected have been notified through the mail. Water shut-offs were previously suspended on March 27, 2020 by the Ohio Environmental Protection Agency and Ohio Governor Mike DeWine.

We understand how challenging this pandemic has been for many families in our community. To offer more flexibility to residents and to help avoid disconnections, the following policies will be in effect:

  • The shut-off threshold will temporarily increase from $100 to $150 or more past due. This will be in effect through October 31, 2020. On November 1, 2020, the threshold will revert back to discontinuing water service once an account is $100 or more past due.

  • A $75 turn on fee will still apply when service is disconnected for a delinquent bill.

  • The following payment extension plans will be offered to residents:

    • Hardship/COVID-19 pay extension - will only be available during the pandemic or future hardship cases. This pay extension will require a minimum of a $50 down payment. The remaining delinquent balance will be split into equal installments not to exceed three months and these payments must be paid along with the current bill each month by the due date.

    • Delinquent pay extension - for accounts that are subject to disconnection or have been turned off in the current month, half of the delinquent amount, including the turn on fee, will be required. The remaining balance will be due two weeks from the date of initial down payment and any current bills posed will be due by the due date.

    • Leak Extension – for accounts that have had leaks resulting in higher than normal bills, a down payment of 25% of the initial high bill will be required. The remaining balance will be split into equal installments not to exceed six (6) months and these installment payments must be paid along with current bill each month by the due date.

    • All accounts will be allowed one payment extension per type, every 12 months and all payment extension plans must be approved by the property owner.

Any resident who would like to learn more about, or get set up on a payment extension plan should call the customer accounting office at 419.627.5893.

We would like to remind the public that there are numerous ways to pay your water and sewer bill, including:

  • Visit www.cityofsandusky.com/BillPay for the following options:

    • Automatic Bill Pay (ACH) – this free service is where the monthly bill amount comes directly out of your bank account at no cost. Just fill out the ACH form and return the form along with a deposit slip or voided check from your bank account. You can return the documents to customer accounting by placing them in the drop box located on E. Washington Row and Columbus Avenue or dropping them at the customer accounting window at 240 Columbus Avenue.
    • Pay Your Bill Online - click “View or Pay Your Bill Online” and register for an account, or sign in if you have already registered. You can also choose to pay online with One Time Pay, no registration required. There is an online service fee of $3.25 for online bill pay.
    • Those who prefer paying with a check can use the drop box located curbside at the corner of E. Washington Row and Columbus Avenue (please, no coins in the drop box), or mail your payment to 240 Columbus Avenue, Sandusky, OH 44870.
    • To make a payment in person, visit the customer accounting window at 240 Columbus Avenue during the hours of 7:00 am and 5:00 pm, Monday through Friday.