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DEPARTMENT OF DEVELOPMENT
SANDUSKY TRANSIT SYSTEM - HOW TO RIDE
To arrange a ride, contact the STS dispatch service at 419.627.0740. Furnish your name, the time of your desired arrival, place you wish to be picked up, the exact address of your destination, the
approximate time of your return trip, and whether you will require a wheelchair tie-down, a car instead of a van, or a child car seat. Please notify the dispatcher if a mobility assistance/personal
care attendant will be riding with you. There is noadditional charge for an attendant ride.
STS offers same-day ride service and you can call today for a ride today. With this service, however, advance scheduling is recommended to assure that your ride can be given. Trip requests are accepted between 7a.m. - 4 p.m., Monday through Friday. Trips may be scheduled up to seven (7) days in advance.
Please Note: STS is designed to accommodate the special needs of hundreds of riders daily and will do everything possible to schedule trips that work for you and for other STS riders. STS dispatchers will always attempt to match your trip with similar existing trips. Same day rides cannot be guaranteed.
Trips may be cancelled any time by contacting the STS dispatch office at 419.627.0740. Cancellations must be received no later than two (2) hours before the scheduled pickup time to avoid being
considered a no-show. A passenger must pay for his/her no-show before another trip can be made with the Sandusky Transit System.
If a rider cancels four (4) one-way trips within a period of seven (7) calendar days, that rider's riding privileges will be suspended for a period of thirty (30) calendar days. A second occurrence will result in the suspension of riding privileges for sixty (60) days. More occurrences will lead to a ninety (90) day suspension of riding privileges.
If trips need to be cancelled by STS due to inclement weather, every attempt will be made to notify the passenger. Listen to WCPZ/WLEC [Disclaimer] and K96 [Disclaimer] or call the STS dispatch if in doubt.
Passengers should be ready to avoid delays for other passengers. Passengers must be ready to be picked up fifteen (15) minutes before and fifteen (15) minutes after their scheduled pickup time. This is the STS vehicle's pickup time "window".
Passengers should wait where they can observe the vehicle's arrival and be seen by the driver. The driver will only wait up to three (3) minutes for the passenger to board the vehicle.
The passenger must be on time to avoid delays to other passengers. If a passenger fails to keep a trip appointment, cancels less than two (2) hours before the scheduled pickup time, or is more than three (3) minutes late, he/she will be considered a "no-show" regardless of whether the trip was made or not. Three (3) no-shows within one thirty (30) calendar day period will result in the loss of service for ninety (90) calendar days.
The three (3) minutes late rule noted in the paragraph above means that if you miss the STS vehicle and a vehicle has to be sent back for you that you will pay for a no-show and for the actual trip made.